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Premier Agency Claims Training
Introduction
What are we doing here? (9:45)
Why the Course is Structured Like This (1:59)
Facebook group link
6 Insurance Claims Pitfalls (ebook)
Download the ebook!
The Point of Sale
Introduction (3:11)
How to Read a Policy (9:12)
Insurable Interest (7:43)
How to Approach Auto Coverages (6:17)
Liability (10:05)
Deductibles (9:29)
Rental - E&O Waiting to Happen (9:28)
Have Them Sign a Form! (8:10)
What Homeowner Form are We Selling? (6:22)
Homeowner Coverages (3:15)
Special Limits and Coverages (6:31)
Call Our Office First (5:17)
The Insurance Review (6:38)
Flood Coverage (6:36)
Windstorm and Earthquake (4:28)
DOCUMENT: Coverage rejection form
DOCUMENT: Flood rejection form
YOUR Claims Process
Introduction (0:43)
YOUR Goal in the Claim (3:58)
Ways to Help Loss Ratio on Day 1 (9:16)
The Single Person (4:25)
Write, Call, or Text? (6:42)
Do NOT Be the First Person to Call (5:02)
Do NOT Be the Adjuster (7:39)
Do NOT Badmouth the Carrier (7:35)
Listening to the Customer (11:12)
Should I Side With the Customer? (8:57)
Setting Expectations (8:32)
Partnering in the Claim (10:54)
When to Intervene (11:21)
When They Call You First (11:01)
The Follow Up (7:25)
The Dreaded Cross File (7:21)
Catastrophes (6:36)
The Repair Process (4:29)
Total Loss (11:09)
Serious Claims (10:45)
Advice on Settlements (9:57)
Advice on Getting an Attorney (6:45)
Advice on Independent Adjusters (1:43)
Attorney Claims (4:10)
SIU Claims (6:30)
DOCUMENT: A claims letter example
THE Claims Process
Introduction (1:18)
How Liability Is Decided (11:52)
It's Raining Adjusters! (8:09)
An Intro to Comp Neg (9:19)
Different Standards of Negligence (2:09)
Contributory Negligence (1:32)
Pure Comp Neg (1:37)
Modified Comp Neg (3:06)
Slight / Gross Negligence (2:24)
Inspection (6:50)
What Parts Are Being Used? (4:52)
How Do We Value What We Cover? (4:45)
Settling a Claim (6:12)
Arbitration (5:19)
IMEs, reviews, etc. (7:08)
Coverages
Introduction (2:50)
Home Liability (8:20)
Structure (8:22)
Contents (10:21)
Other Structures (2:29)
Loss of Use (2:39)
Medical (6:44)
Special Limits and Coverages (4:52)
Scheduled Personal Property (3:05)
Auto Liability (12:10)
Collision Coverage (4:12)
Comprehensive Coverage (7:23)
UM and UIM (5:17)
PIP and Med Pay (10:56)
Rental Coverage (5:08)
Towing (3:24)
Flood / Earthquake / Windstorm / Etc. (3:12)
Personal Injury (2:54)
In the Field
Introduction (1:08)
At the body shop (25:14)
With a Restoration Company (31:20)
In the News
Introduction (0:50)
One Million Dollars!!!!! (4:52)
Paying Limits to the At-Fault Party (7:44)
Survey
Take the survey!
Should I Side With the Customer?
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